Mystery shopping and Customer Service specialist, Claire lives to inspire global businesses to thrive by delivering exceptional customer experiences in measuring and improving employees' performances.

 No 5 Top 30 Global Customer Service Guru  UK Top 10 CX Influencer and CX Thought Leader 2020, with three decades of expertise in Mystery shopping and Customer Service, Claire, AKA The Busy Queen Bee, is an authority the Customer Experience Industry. She uses different techniques such as NLP, Feng Shui, EI, Mindfulness to bring a more holistic and comprehensive approach to Employee and Customer eXperience. Empowering leaders to bring more care into what they do, enhancing their environments to create sensorial experiences and allure the senses to connect on an emotional level. Measuring performances to drive employees’ engagement and increase loyal customers, ultimately grow businesses' profit and the overall local economy.